Shipping Charges is dependent on the product. The shipping charges may be waived off if you shop for a minimum predefined value or If the same is in the promotion or on the product to product case. Shipping charges, if any, for a product is indicated along with the product and you are informed about it before making the purchase.

  • The delivery time frame mentioned on product details is estimated. Actual delivery time depends upon availability, the address where the order needs to be delivered and courier issues and other circumstances that might affect delivery. You can rest assured that you are completely protected as a shopper at rocare.com. You always have a choice to cancel your order due to shipment delay by contacting us at Customer Support.
  • Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • At rocare.com, products sold by the sellers on our platform may attract shipping charges. The shipping charges are not fixed and depend on various factors like nature/category of your product, which location dispatched from, gross weight of the product, etc. This amount will be over and above the value of the product that you see on our website.
  • The shipping charges on your order will be informed before your order is being placed at  rocare.com. If you are placing your order through our call centre, the order taker will mention the shipping charges. If it’s via web or mobile, the shipping charge would reflect on the shopping cart/payment page.
  • We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the goods to the customer, or if the customer is not available at the time of delivery.
  • Shipping the products to the customer within 24 hours.
  • Delivering the products to the customer within 7 to 10 days.